T-Selector Help Center

Getting started

T-Selector shows each visitor the right price: with VAT for consumers, without VAT for businesses. Business buyers in the EU can also verify their VAT number and check out without VAT. You don’t have to set it up yourself — we do it for you.

How setup works

1. Answer the setup questions. When you open T-Selector for the first time, you get seven short questions (about 75 seconds). They cover whether your Shopify prices include VAT, which prices visitors should see first, the pop-up, helper text such as “incl. VAT”, the floating widget, and the price Google sees.
2. Add your email and anything we should know, such as other apps you use or B2B needs, then click Submit.
3. Accept our collaborator request. It arrives in your Shopify admin and by email within 10 hours. It gives us access to set up T-Selector on a copy of your theme.
4. We set everything up on the copy. Your live store isn’t touched. This usually takes up to 24 hours after you accept.
5. Preview and publish. We email you when it’s ready. Check the copy, then publish it under Online Store → Themes in Shopify.

Where things are in the app

VAT rates

T-Selector needs the VAT rate for each country you sell to. It uses the rate to work out the price with and without VAT.

Where to find it: T-Selector → VAT-Rates

Import your Shopify Markets

1. Click Import Active Markets.
2. T-Selector adds every country from your active markets, with its standard VAT rate. Countries you’ve already added are skipped.

Add a country yourself

1. Click Add VAT Rate.
2. Choose the Country and enter its standard rate in Store wide VAT/Tax, for example 25.
3. Click Submit.

To change or remove a country, use Edit or Delete in the list. To remove several, tick them and click Delete Selected.

Products with a different VAT rate

Some products have a reduced rate, such as books or food. You can give them their own rate with a product tag.

1. Open the country with Edit.
2. Next to Product tag base VAT rate, click the plus button.
3. Enter the product tag and the rate for those products, then click Submit.

Translations

Everything visitors read — the pop-up, the switcher, helper text and the VAT number form — can be shown in each of your store’s languages. T-Selector picks the text that matches the language your store is shown in.

Where to find it: T-Selector → Translate

Add a language

1. Click Import Active Languages to add the languages your store already uses. Or click Add Translation to add one at a time.
2. Fill in the texts and click Submit.

The texts you can change

Price switcher and pop-up

The look and placement of the switcher, the pop-up and the VAT number form are set in Shopify’s theme editor. That way they match your theme, and you can preview every change.

Where to find it: T-Selector → Design → Activate VAT Toggle or Activate VAT Choice Pop-Up. You can also go to Online Store → Themes → Customize → App embeds and search for “T-Selector”.

What T-Selector adds to your theme

VAT Toggle

• Widget Mode decides what the widget does: Toggle Only (VAT Pricing), Exemption Only (VAT Form), or Both (Toggle + Exemption with Tabs).
• Enable Floating Switcher shows the switcher as a floating button. Choose the corner and whether it shows on mobile and desktop.
• Desktop Toggle Style and Mobile Toggle Style let you use a different look on each device.
• Colours and sizes are under Label & Customization: for example Toggle/Tab On Background, Toggle Circle Background and Helper Text Color.
• Modal Design and Exemption Button (when enabled) change the VAT number window and its button.

VAT Choice Pop-Up

• Enable Popup turns it on or off.
• Show VAT Switcher in Popup adds the business and consumer buttons. It needs the VAT Toggle embed to be on.
• Enable VAT Exemption Fields lets businesses enter their VAT number right in the pop-up.
• Enable Live Preview Mode shows the pop-up in the theme editor while you change it.
• How often a returning visitor sees it is set by Cookie Validity in Settings.

Settings

Where to find it: T-Selector → Settings. Click Save when you’re done.

Google prices

Google Shopping expects prices including VAT in many countries. If your store shows prices without VAT, Google can read the wrong price from your product pages. Google Price Sync makes product pages give Google the price including VAT, while visitors still see the price they chose.

Where to find it: T-Selector → Google Price Sync

• If your Shopify prices already include VAT, the page says Optimization Not Required. You don’t need to do anything.
• Otherwise, turn it on from the page. You can turn it off again from the same page.

VAT exemption for business buyers

Business buyers enter their VAT number. T-Selector checks it in the EU’s official VIES register. If it’s valid, the buyer sees prices without VAT and isn’t charged VAT at checkout.

Where to find it: T-Selector → VAT Exempt

How it works for the buyer

1. The buyer enters their email, country and VAT number, and clicks Validate VAT. Logged-in customers only enter the VAT number.
2. T-Selector checks the number in VIES. This usually takes a few seconds.
3. If it’s valid, prices switch to without VAT, and the customer is marked as VAT-exempt in your store.
4. At checkout, the buyer uses the same email. VAT isn’t charged.

Turn it on

1. Read the data processing agreement with View Agreement, then click Accept & Continue.
2. Click Enable VAT Exemption. The status changes to Active.

Choose who can use it

Under VAT Validation Rules:

• Enable automatic VIES validation checks every number in VIES and remembers a verified buyer during their visit.
• Restrict validation to specific countries limits the form to the countries you tick. The form is hidden for visitors whose store country isn’t on the list.

Choose how VAT is removed

Under Tax Exemption Method:

If your prices include VAT

Here is an example with one product priced at €123.00, including 23% VAT:

How to change it:

In older versions of the Shopify admin, the same setting is called Include or exclude tax based on your customer’s country.

Check this before you switch. Dynamic tax display also changes what consumers pay, in every country of that market. Shopify recalculates each price with the buyer’s local VAT rate. For example, if your prices include 23% VAT:

Dynamic tax display doesn’t change:

• a product that has a fixed price in that market or in a catalog,
• your shipping rates.

Shopify doesn’t support it while an app for post-purchase upsells is installed.

Test it. Open your store in a private window, choose a country other than your own, enter a valid VAT number and go to the last step of checkout. The total should be the price without VAT. You don’t need to place the order.

Where buyers can enter their VAT number

You can use one or several of these:

• Floating widget. A small button on every page. Set it up under Widget & Form Placement on the VAT Exempt page: on or off, the corner, mobile and desktop. Changes save straight away.
• In the pop-up. Turn on Enable VAT Exemption Fields in the VAT Choice Pop-Up embed.
• On the cart page. Click Add VAT Exemption Section to Cart Page, or add the Inline VAT Exempt Form block to any page section in the theme editor.
• In checkout, on Shopify Plus. Add the VAT Exemption Form block in the checkout editor.

Records for your accounting

Click Download Report (CSV) to get every VAT number check. Each row shows the date, whether it was only a check, an order, or a failed check, plus the order, email, company, VAT number, country, status and order total.

The EU VIES Status Monitor shows whether each country’s VIES service is Available or Slow. It updates every five minutes.

Troubleshooting

FAQ